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Services
Managed Detection & Response

Eliminate active threats with 24/7 threat detection, investigation, and response.

Co-Managed SOC (SIEM)

Maximize your SIEM investment, stop alert fatigue, and enhance your team with hybrid security operations support.

Advisory & Diagnostics

Advance your cybersecurity program and get expert guidance where you need it most.

Penetration Testing

Test your physical locations and IT infrastructure to shore up weaknesses before exploitation.

Database Security

Prevent unauthorized access and exceed compliance requirements.

Email Security

Stop email threats others miss and secure your organization against the #1 ransomware attack vector.

Digital Forensics & Incident Response

Prepare for the inevitable with 24/7 global breach response in-region and available on-site.

Firewall & Technology Management

Mitigate risk of a cyberattack with 24/7 incident and health monitoring and the latest threat intelligence.

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  1. Support

Contact Support

The information on this page applies to SEG, ECM, WebMarshal, SWG, and WFR products.

Downloads, Documentation, and Forum

To access customer-only content, please log in to this site.

If you do not have a login, you can register.

Note: The Downloads/Documentation login and the Fusion Platform login (below) are completely separate credentials.

Fusion Platform

The Trustwave Fusion Platform allows you to create and view Technical Support cases online. Access to this feature is only available to organizations with an active contract that includes direct technical support from Trustwave.

Log in to the Fusion Platform.

Note: If you do not have a login to the Fusion Platform, ask an authorized contact in your organization to request access for you. If you do not know who is an authorized contact, you can ask your Trustwave Account Manager.

Phone Support

Note: Phone support is generally available Monday to Friday during business hours in each region.

Customers with Premium support contracts are able to contact support at any time for critical issues. To learn more about support service levels, please see the Support Services page.

For details of phone numbers for each product and country, please use the menu options on the General Support page.

Email Support

Note that case logging by the Fusion Platform is preferred and may have better response time.

To contact support by email, use the following addresses:

  • MailMarshal: MailMarshalSupport@trustwave.com
  • WebMarshal: WebMarshalSupport@trustwave.com
  • AppDetectivePro and DBProtect: DBSSSupport@trustwave.com