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  1. Support

Contact Support

The information on this page applies to SEG, ECM, WebMarshal, SWG, and WFR products.

Downloads, Documentation, and Forum

To access customer-only content, please log in to this site.

If you do not have a login, you can register.

Note: The Downloads/Documentation login and the "Customer Portal" login (below) are completely separate credentials.

Customer Portal

The Trustwave Customer Portal allows you to create and view Technical Support cases online. Access to this feature is only available to organizations with an active contract that includes direct technical support from Trustwave.

Log in to the Customer Portal.

Note: If you do not have a login to the Portal, ask an authorized contact in your organization to request access for you. If you do not know who is an authorized contact, email TAC@Trustwave.com

Email Support

  • SEG, ECM, and WebMarshal: mpltacsupport@trustwave.com
  • Secure Web Gateway: swgtacsupport@trustwave.com
  • Web Filter (R3000),WFR, Security Reporter (SR/ER/TAR), and M86 Cloud: wfrtacsupport@trustwave.com

Please note that support requests submitted via email must be processed manually, which can result in delays. Additionally, due to increased spam being sent to these addresses we have had to implement more aggressive spam detection measures. As a result, there is a small possibility of a legitimate support email being caught as a false positive. Organizations which receive first level support directly from Trustwave should open new cases through the customer portal, which provides full case management functionality via an easy-to-use web interface. Email can still be used in the event that other contact methods are temporarily unavailable.

Phone Support

Note: Phone support is generally available Monday to Friday during business hours in each region.

Customers with Premium support contracts are able to contact support at any time for critical issues. To learn more about support service levels, please see the Support Services page.

For details of phone numbers for each product and country, please use the menu options on the General Support page.